What you'll do...
Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operation direction for the tax office.
You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose to provide help and inspire confidence in our clients and communities everywhere.
You'll begin working a flexible part-time training schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

Day to day, you'll...
Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block.
Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience.
Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
Lead daily huddles and communicate essential information to office associates.

What you'll bring to the team...
Prior experience working in customer service or similar role.
Strong organizational skills and ability to plan and manage day-to-day office operations.
Customer-centric mindset and strong communication skills.
Computer proficient with the ability to use MS Office.
Demonstrated ability to work independently with minimal supervision.
Passionate, determined, resilient under stress and a will to win attitude.
Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
Availability MUST include days - evenings and weekends.
High school diploma / equivalent or higher.

It would be even better if you also had...
Experience supervising or managing people.
History of delivering outstanding customer experiences.

Perks of the job...
Working for Block has its benefits. Our benefit offerings can help you plan for the health, well-being and financial wellness needs for you and your family.

About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Type: Full-time, Seasonal

Pay: $13.00 - $14.50 per hour

Texas City, Santa Fe, Alvin, Galveston, Clute, Brazoria, Rosenberg

Visit H&R Block Careers to APPLY Today!
See Tax Office Jobs and search your Zip Code.

Receptionist positions will be posting on November 1, 2023


6211 Central City Blvd
Galveston, Texas 77551


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